RETURNS POLICY

We at BuahTangan, are committed to providing you with the highest standard of service and products. Each of our items is carefully inspected and packed, and we hope you are satisfied with your purchase.

Upon receipt of your order, we strongly recommend that you inspect your purchase carefully to ensure that you have received the correct product/size/colour that you have ordered. After doing so, please inspect for any physical defects or shipping damage.

  1. Returns/Exchanges will only be considered in the event of :

    1. manufacturing defect(s)
    2. product damage from shipping
    3. receipt of incorrect order/size/colour
    Please e-mail us at hello@buahtangan.my, stating your name, address, contact number and the reason for returning the product. Please also include a snapshot of the product, highlighting your area of concern.
  2. We will verify your return request within three days and provide you with a tracking number. Upon receipt of our email, please ship the product to us within 7 working days. A replacement will then be couriered to you within 7 working days, depending on stock availability. We will also reimburse the shipping cost of your returned product. Please note however, that you are responsible for all duties, taxes and other charges that may be incurred upon delivery at your home country.
  3. In the event that the item is not in stock, we will refund the full amount to you.
  4. The returned item is your responsibility until it reaches us. As such, we strongly recommend that you ensure that the item is securely packed, in its original condition and with its tags and packaging intact. Please include the tracking number in your return package.
  5. For orders lost during shipping, please contact us directly at hello@buahtangan.my.
  6. Please send your return package to:

    Customer Service
    Buahtangan.my
    22-2, Jalan 27/70A,
    Desa Sri Hartamas
    50480 Kuala Lumpur
    Malaysia
  7. Our Returns Policy does not apply for products purchased during a promotion or sale and/or change of mind in style or colour and/or dispute on size and colour. For size, please refer to the measurements provided in our website and for colour, please take note that there may be some discrepancies in the colour displayed on your computer monitor against the actual colour.
  8. To speak with us in person, please contact Customer Service at +60126561627 and a representative will assist you. Working hours are Monday – Friday, 10:00am to 6:00pm.